INTERESTING INFORMATION

Here you can find important information on your holiday in Dienten, in the beautiful Salzburg region. Everything you need to know about the Übergossene Alm at a glance - ranging from general information to interesting facts on your stay and child care.

CANCELLATION POLICY SUMMER 2020

Due to the currently prevailing, unpredictable situation we have decided to change our cancellation conditions:

In order to offer you planning security and at the same time more flexibility in these turbulent times, we have adapted the cancellation policy for this summer season and have put together a
#
together we are strong package.

Alm Holidays – risk-free and flexible
♥ When directly booking, you benefit from our best price guarantee
♥ You can cancel your direct booking free of charge at any time up to 7 days prior to your arrival
♥ In case of cancellation, your deposit can be converted into hotel vouchers for future bookings or will alternatively be reimbursed
♥ We are easily accessible by car. You can individually get here with your own car and remain flexible at all times
♥ We guarantee highest hygiene standards

The general terms and conditions for the hotel industry apply.

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out travel insurance.

Travel Insurance 

For € 3 per night and adult and € 1.50 per night and child, you can cover all cancellation costs in case of accidents, illness or for other serious personal reasons for the people making the booking, their children, brothers and sisters, parents or grandparents. The cancellation cover allows you to cancel your stay up to one day prior to the arrival date and applies if the following conditions are met:

  1. Unexpected severe illness or accident on your part that renders a stay impossible.
  2. Cases of death, severe illness or severe accident of immediate family (spouses, partners, parents, grandparents, children and grandchildren)
  3. Delay through no fault of your own, caused by force majeure or strike.
  4. Substantial damage to private property caused by water, fire, break-in or theft.
  5. Loss of job through no fault of your own as a result of notice of termination issued by the employer.

A written confirmation / medical certificate issued by a physician or an authority is to be submitted.

CANCELLATION POLICY WINTER 2020-21

Due to the currently prevailing, unpredictable situation we have decided to change our cancellation conditions:

In order to offer you planning security and at the same time more flexibility in these turbulent times, we have adapted the cancellation policy for this summer season and have put together a
#
together we are strong package.

Alm Holidays – risk-free and flexible
♥ When directly booking, you benefit from our best price guarantee
♥ You can cancel your direct booking free of charge at any time up to 14 days prior to your arrival (this special rule does not apply to direct bookings relating to Christmas, New Year's Eve or February 2021 - you can cancel direct bookings for these periods free of charge up to 1 month before your arrival)
♥ In case of cancellation, your deposit can be converted into hotel vouchers for future bookings or will alternatively be reimbursed
♥ We are easily accessible by car. You can individually get here with your own car and remain flexible at all times
♥ We guarantee highest hygiene standards

The general terms and conditions for the hotel industry apply.

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out travel insurance.

Travel Insurance 

For € 3 per night and adult and € 1.50 per night and child, you can cover all cancellation costs in case of accidents, illness or for other serious personal reasons for the people making the booking, their children, brothers and sisters, parents or grandparents. The cancellation cover allows you to cancel your stay up to one day prior to the arrival date and applies if the following conditions are met:

  1. Unexpected severe illness or accident on your part that renders a stay impossible.
  2. Cases of death, severe illness or severe accident of immediate family (spouses, partners, parents, grandparents, children and grandchildren)
  3. Delay through no fault of your own, caused by force majeure or strike.
  4. Substantial damage to private property caused by water, fire, break-in or theft.
  5. Loss of job through no fault of your own as a result of notice of termination issued by the employer.

A written confirmation / medical certificate issued by a physician or an authority is to be submitted.

CHECK-IN & CHECK-OUT

  • Check-in as from 3 p.m.
  • Check-out until 11 a.m.
  • Your feel-good Alm holiday starts on the day of arrival as from 3 p.m. with an Alm snack and ends on the day of departure with breakfast until 11 a.m. 

LATE-CHECK-OUT Without room

Would you prefer to leave later on the day of departure, so you can take the opportunity to use our saunas again? You are welcome to use all our hotel facilities for an extra charge of € 50.00 per room, as well as a hearty Alm snack consisting of soup, a warm dish, salad and cake, plus juices, soft drinks, coffee and tea from the buffet.

LATE-CHECK-OUT with room

Depending upon availability, we can keep your room reserved until 6 p.m., so that you have another opportunity of using all the amenities again. The extra charge for this is € 100.00 per room, including use of all the hotel facilities as well as a hearty Alm snack consisting of soup, a warm dish, salad and cake, plus juices, soft drinks, coffee and tea from the buffet.

Dogs

Dogs are welcome, but only after a request and an ongoing confirmation from the reception. You can take your dog everywhere, except some rooms, into the restaurant and wellness area and in our sunbathing areas.  A fee of € 25.00 per day is charged for each dog, food not included. Please do not allow your four-leged Sweethearts to relax on the bed or the sofa, therefore we reserve our´s right to charge a final cleaning if necessary. 

ACCEPTED METHODS OF PAYMENT

  • Cash (EUR)
  • EC Card
  • VISA & Eurocard/Mastercard

INFORMATION ABOUT PAYMENT

Übergossene Alm bank details in Austria:

Alois Burgschwaiger Ges.m.b.H.

Account number: 15487, Bank code: 35003
IBAN: AT56 3500 3000 1801 5487
BIC: RVSA AT 2S 003 

 

Deposit:
To guarantee the booking, both to the hotel and yourself, we ask you to please pay a deposit of € 500.00 per room. Your booking is only mandatory when the deposit of € 500,00 per room is paid or your credit card number is indicated at our reception team.