INTERESTING INFORMATION

Here you can find important information on your holiday in Dienten, in the beautiful Salzburg region. Everything you need to know about the Übergossene Alm at a glance - ranging from general information to interesting facts on your stay and child care.

CHECK-IN & CHECK-OUT

  • Check-in as from 3 p.m.
  • Check-out until 11 a.m.
  • Your feel-good Alm holiday starts on the day of arrival as from 3 p.m. with an Alm snack and ends on the day of departure with breakfast until 11 a.m. 

LATE-CHECK-OUT Without room

Would you prefer to leave later on the day of departure, so you can take the opportunity to use our saunas again? You are welcome to use all our hotel facilities for an extra charge of € 50.00 per room, as well as a hearty Alm snack consisting of soup, a warm dish, salad and cake, plus juices, soft drinks, coffee and tea from the buffet.

LATE-CHECK-OUT with room

Depending upon availability, we can keep your room reserved until 6 p.m., so that you have another opportunity of using all the amenities again. The extra charge for this is € 100.00 per room, including use of all the hotel facilities as well as a hearty Alm snack consisting of soup, a warm dish, salad and cake, plus juices, soft drinks, coffee and tea from the buffet.

Dogs

Dogs are welcome, but only after a request has been made. You can take your dog everywhere, except into the restaurant and wellness area. A fee of € 25.00 per day is charged for each dog, food not included. Please do not allow your four-leged Sweethearts to relax on the bed or the sofa, therefore we reserve our´s right to charge a final cleaning if necessary. 

ACCEPTED METHODS OF PAYMENT

  • Cash (EUR)
  • EC Card
  • VISA & Eurocard/Mastercard

INFORMATION ABOUT PAYMENT

Übergossene Alm bank details in Austria:

Raiffeisenkasse Dienten,
Account number: 15487, Bank code: 35003
IBAN: AT56 3500 3000 1801 5487
BIC: RVSA AT 2S 003 

 

Deposit:
To guarantee the booking, both to the hotel and yourself, we ask you to please pay a deposit of € 500.00 per room. Your booking is only mandatory when the deposit of € 500,00 per room is paid or your credit card number is indicated at our reception team.

CANCELLATION POLICY

3 months to 1 month before arrival day
40% of the lodging costs will be deducted

1 month to 7 days before arrival day
70% of the lodging costs will be deducted

less than 1 week or early departure
90% of the lodging costs will be deducted

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out insurance cover at Europäische Reiseversicherung (European Travel Insurance).

Travel Insurance Cover New (from Mai 2018)

For € 3 per night and adult and € 1.50 per night and child, you can cover all cancellation costs in case of accidents, illness or for other serious personal reasons for the people making the booking, their children, brothers and sisters, parents or grandparents. The cancellation cover allows you to cancel your stay up to one day prior to the arrival date and applies if the following conditions are met:

  1. Unexpected severe illness or accident on your part that renders a stay impossible.
  2. Cases of death, severe illness or severe accident of immediate family (spouses, partners, parents, grandparents, children and grandchildren)
  3. Delay through no fault of your own, caused by force majeure or strike.
  4. Substantial damage to private property caused by water, fire, break-in or theft.
  5. Loss of job through no fault of your own as a result of notice of termination issued by the employer.

A written confirmation / medical certificate issued by a physician or an authority is to be submitted.