#FOREACHOTHER - PACKAGE

WE ENSURE THAT YOU ARE SAFE IN ÜBERGOSSENE ALM RESORT

Now we are able to indulge our passion again: pampering you. It has always been our greatest concern that our guests feel at home here with us at the Übergossene Alm Resort, and this principle motivates us to take special measures during this extraordinary time. We strive to ensure that your holiday is a fabulous experience every day and that you can enjoy the Übergossene Alm as your personal retreat, where you can forget day-to-day stress, take deep breaths, take in the fresh mountain air, and where you draw new strength for everyday life. That is why we have put together the #füreinander package, which includes both the changed cancellation policy and additional protection measures.

All our employees have furthermore been tested weekly since August 2020.

The Hotel Manager, Ms Tanja Schweiger, is our Covid-19 representative at the Übergossene Alm Resort.

ARRIVAL IN AUSTRIA

We kindly ask that you inform yourself about the entry requirements in your home country before entering Austria. You can obtain more information here.

The prerequisite for arrival is a negative PCR or antigen test which is not older than 48 hours (antigen test) or 72 hours (PCR test) at the time of your check-in. If you present proof of vaccination (from 22 days after the first vaccination up to a maximum of one year) or written confirmation of proven recovery (up to 6 months), the negative test is not required.

DEPARTURE FROM AUSTRIA

Switzerland has also updated its entry regulations and a return journey from Austria is now possible without a quarantine requirement. In some cases, the return journey to Switzerland is even possible without a negative test and without the obligation to register. Read more about this here

Here is a brief overview (please note that changes might apply at any time).

As at: 10.06.2021

HYGIENE STANDARDS

Our #foreachother packages goes beyond the cancellation conditions.

As your retreat in the mountains, we promise to be there for one another. You can forget day to day life here, take a deep breath and simply do what it is you would like to do. There are countless opportunities available around the Hochkönig for your special mountain adventure.

As a member of Best Alpine Wellness Hotels we already meet very high hygiene standards.

  • Please note that FFP2 masks are currently compulsory for adults and children over age 6 in all enclosed public areas in the hotel. According to the Austrian government, masks are compulsory in all shops, shopping centres, enclosed public areas, gondola lifts, taxis, public transport, etc.
  • Our employees all wear FFP2 masks
  • Our employees are tested for COVID-19 on a weekly basis, as well as being checked for fever daily.
  • Plexiglas panes are fitted where necessary
  • The minimum distance of 1 m must be maintained in all areas of the Übergossene Alm Resort
  • The Übergossene Alm Resort is currently only open to guests who are staying overnight.
  • Passenger lifts may only be used alone or by individuals belonging to the same household

Cold nebulisers are used at regular intervals in our rooms for effectively combatting germs, bacteria and all kinds of viruses.

Cancellation policy summer 2021

Due to the currently prevailing, unpredictable situation we have decided to change our cancellation conditions:

In order to offer you planning security and at the same time more flexibility in these turbulent times, we have adapted the cancellation policy for this sommer season and have put together a #together we are strong package.

Alm Holidays – risk-free and flexible
♥ When directly booking, you benefit from our best price guarantee
♥ You can cancel your direct booking free of charge at any time up to 7 days prior to your arrival
♥ In case of cancellation, your deposit can be converted into hotel vouchers for future bookings or will alternatively be reimbursed
♥ We are easily accessible by car. You can individually get here with your own car and remain flexible at all times
♥ We guarantee highest hygiene standards

The general terms and conditions for the hotel industry apply.

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out travel insurance.

 

CANCELLATION POLICY WINTER 2021-22

In order to offer you planning security and at the same time more flexibility in these turbulent times, we have adapted the cancellation policy for this winter season and have put together a

#together we are strong package.

Alm Holidays – risk-free and flexible
♥ When directly booking, you benefit from our best price guarantee
♥ You can cancel your direct booking free of charge at any time up to 7 days prior to your arrival (this special rule does not apply to direct bookings relating to Christmas, New Year's Eve or February 2022 - you can cancel direct bookings for these periods free of charge up to 1 month before your arrival)
♥ In case of cancellation, your deposit can be converted into hotel vouchers for future bookings or will alternatively be reimbursed
♥ We are easily accessible by car. You can individually get here with your own car and remain flexible at all times
♥ We guarantee highest hygiene standards

The general terms and conditions for the hotel industry apply.

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out travel insurance.

 

 

MEASURES IN THE SAUNA & SPA AREA

  • Saunadörfl

All saunas including steam baths are looking forward to welcoming guests. As in all other areas of the hotel, a minimum distance of 1m (as of 10 June 2021) applies.
The maximum number of guests is indicated by coloured signs at each sauna & steam bath.

The Sonnalm relaxation rooms and 'Raum der Sinne' will be aired on a regular basis, likewise, in the lounger area, the relevant minimum distance between other people is to be maintained. So this summer you have more space for yourself. 

Our gardens also provide an area of over 10,000 m² for relaxation and passing the time. And you can keep to the distancing rules 'just like a Royal' there.

  • Hochkönig Spa

Massages & treatments will take place as usual. Our SPA team are of course very well equipped, with protective nose and mouth masks and they have they have received the best training in this matter. 

Treatments will be organised in a way that allows time for treatment rooms to be disinfected and aired between treatments.

CATERING MEASURES

Our head chef Christian and his restaurant manageress Christina have devised a new Alm cuisine offer. We have learned a great deal in the last few weeks and months, but sustainability and regionality will always be a part of what we do, however we will devote even more time to these aspects in the future. Our home town Dienten, Salzburger Land and the surrounding regions have so much to offer in terms of cuisine that in the future we will work even more closely with our regional partners. 

Of course, the 1-metre minimum-distance rule also applies in the restaurant. A maximum of 8 adults (plus under-aged children) may be seated per table. On the terrace, a maximum of 16 adults (plus under-aged children) is the rule. However, as we will not rent out all the rooms in the hotel for your safety, there is also enough space for culinary enjoyment in the restaurant area.

6 different areas and snugs in our restaurants provide ample space. Our terrace is available too, providing dreamy views to the Hochkönig.

Masks are compulsory throughout the interior areas of Übergossene Alm Resort. 

Due to state government regulations, our hotel bar is only open until 24:00 at the moment.

Meal and drinks menu cards will be disinfected on a regular basis, so too will objects that are frequently touched (door and window handles, table surfaces, etc.)

Our service staff in the restaurant all wear FFP2 masks.

CHILD SUPERVISION PROVISIONS

We strictly adhere to guidelines specified for kindergartens.

The outdoor area in the Kinderalm, is also possible to use in the winter season for a winter outside playground. We also make sure that the indoor areas are safe too, with regular airing and disinfecting as per hygiene standards.  Our trained child supervisors work together with our house-keeping team to ensure that provisions are implemented in children's areas. 

By allocating specific stations we ensure that children only play and run around in small groups.

You and your children can of course make use of the interior of the Kinderalm without availing of supervision. FFP2 masks are compulsory for all adults, and a limited number of adults are allowed to access the respective areas at any one time.

PROVISIONS FOR SPORTS AND ACTIVITY PROGRAMMES

  • Courses, activities & hikes with our guides take place in smaller groups and in compliance with the spacing rules (possibly limiting the number of participants).
  • For activities outside the hotel premises, please take your FFP2 mask with you.
  • The gym is open – also subject to the distance rules

GENERAL PROVIONS FOR THE HOCHKÖNIG SKI REGION

DISINFECTION & HAND WASHING

We have set up disinfection stations for you at our public entrances to the spa, at the lifts, and at the entrance to the restaurant. Please feel free to use them – in addition to regularly washing your hands, of course.

TOILETS

Your private toilet is in your room. For your own safety you should use it rather than the public toilets.

Here you can obtain vital information for your safe summer holidays in the Hochkönig region.

We thank you for your assistance and look forward to welcoming you!