Now we are able to indulge our passion again: pampering you. It has always been our greatest priority that our guests feel at home here with us at the Übergossene Alm Resort, and this principle motivates us to take special measures during this extraordinary time. We strive to ensure that your holiday is a fabulous experience every day and that you can enjoy the Übergossene Alm as your personal retreat, where you can forget day-to-day stress, take deep breaths, take in the fresh mountain air, and where you draw new strength for everyday life. That is why we have put together the #füreinander package, which includes both the changed cancellation policy and additional protection measures.

 

current measures regulated by law:

> No rules for entering the hotel

> FFP2 mask are no longor mandatory in the hotel

> No obligation to keep a safety distance

 

As you may know, international travel restrictions are constantly changing. Please find more details on the informational pages and Austria.

Even if there are no regulations right now, we care about your health and try to keep the risk of an infection in our hotel as low as possible. In the next sections you can find important information for your stay with regard to COVID-19.

 

ARRIVAL IN AUSTRIA

Arrivals to Austria currently do NOT need "3-G" proof (vaccinated/recovered or tested).

 

DEPARTURE FROM AUSTRIA

As you may know, international travel restrictions are constantly changing. Please find more details on the informational pages of Germany and Austria.

 

Last updated: 25.07.2022 

Read a short overview on the COVID-19 measures in our hotel (please note that these measures are subject to change): 

 

Entry / Check In / Check Out

  •  Currently you do NOT need a "3-G" proof (vaccinated/recovered or tested).
  • You can already start the check in before you arrive at the hotel. In the email we send you shortly before your stay, you can find a link to an online form where you can enter your personal data and therefore speed up the check in at the reception.
  • You can pay contactless with EC Card, Visa or Eurocard/Mastercard.

Essential information for your stay summarised

  • Child care: Our children's alm is open as usual and our supervisors are already looking forward to the visit of the little guests. Please note the following points: Please only bring your child to childcare in HEALTH! After arriving & before leaving the Kindervilla all children must wash their hands.
  • Hygiene in the room: The daily room cleaning was adapted to the new standards and developed together with our hygiene partner. Our chambermaids work with detergents containing disinfectants.
  • Wellness area & Spa: You can enjoy our range of massages and cosmetics as usual in compliance with hygiene and safety regulations. We offer all treatments as usual.

Do I have to go into quarantine after a stay in Austria or what formalities are required?
Please note that the regulations on this vary in each home country / federal state and are constantly changing and we are unfortunately unable to provide any information here. Thank you for your understanding.

The measures are constantly adapted to the official requirements of the Austrian Federal Government. These are always in the interest of the health and safety of our guests and are based on the official requirements. Please note that changes can also be made at short notice!


More information (in German) can be found on www.sichere-gastfreundschaft.at

HYGIENE STANDARDS

Our #foreachother packages goes beyond the cancellation conditions.

As your retreat in the mountains, we promise to be there for one another. You can forget day to day life here, take a deep breath and simply do what it is you would like to do. There are countless opportunities available around the Hochkönig for your special mountain adventure.

As a member of Best Alpine Wellness Hotels we already meet very high hygiene standards.

  • The Übergossene Alm Resort is currently only open to guests who are staying overnight.
  • Passenger lifts may only be used alone or by individuals belonging to the same household.
  • Please refrain from shaking each other's hands.

Cancellation policy summer 2022

In order to offer you planning security and at the same time more flexibility in these turbulent times, we have adapted the cancellation policy for this sommer season and have put together a #together we are strong package.

Alm Holidays – risk-free and flexible
♥ When directly booking, you benefit from our best price guarantee
♥ You can cancel your direct booking free of charge at any time up to 7 days prior to your arrival
♥ In case of cancellation, your deposit can be converted into hotel vouchers for future bookings or will alternatively be reimbursed
♥ We are easily accessible by car. You can individually get here with your own car and remain flexible at all times
♥ We guarantee highest hygiene standards

The general terms and conditions for the hotel industry apply.

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out travel insurance.

CANCELLATION POLICY WINTER 2022-23

In order to offer you planning security and at the same time more flexibility in these turbulent times, we have adapted the cancellation policy for the winter season 2022-23 and have put together a #together we are strong package.

Alm Holidays – risk-free and flexible
♥ When directly booking, you benefit from our best price guarantee
♥ Direct bookings with arrival between Dec. 16th and Dec. 23rd 2022, Jan. 07th and Feb. 1st 2023, as well as from Feb. 25th until the end of the winter season can be cancelled free of charge up to 14 days prior to your arrival.
♥ Direct bookings with arrival between Dec. 24th and Jan. 6th, as well as Feb. 2nd and Feb. 24th 2023 can be cancelled free of charge up to 1 month prior to your arrival
♥ Generally, cancellations can only be acknowledged in written form.
♥ We are easily accessible by car. You can individually get here with your own car and remain flexible at all times
♥ We guarantee highest hygiene standards

The general terms and conditions for the hotel industry apply.

To avoid unnecessary cancellation costs, the Übergossene Alm team recommends taking out travel insurance.

Travel cancellation insurance

For a mere of € 3.00 per adult per night and €1.50 per child per night, you can get cover against all cancellation costs in case of accident, illness or other serious personal matters concerning the persons who have made a reservation, their children, siblings, parents or grandparents. Read our conditions here.

MEASURES IN THE SAUNA & SPA AREA

Saunadörfl
All saunas including steam baths are looking forward to welcoming guests. We recommend to keep a minimum distance of 1m to other guests and to use our steam baths alone or exclusively with members of your household. 

The Sonnalm relaxation rooms and 'Raum der Sinne' will be aired on a regular basis.

 

Hochkönig Spa
Massages & treatments will take place as usual. Treatments will be organised in a way that allows time for treatment rooms to be disinfected and aired between treatments.

CATERING MEASURES

We can offer our guests plenty of space in our 6 areas/dining rooms. Meal and drinks menu cards are disinfected on a regular basis, as well as  frequently touched objects  (door and window handles, table surfaces, etc.)

CHILD SUPERVISION PROVISIONS

We make sure that the indoor play areas are safe with regular airing and disinfecting as per our hygiene standards. Our trained child supervisors work together with our house-keeping team to ensure that provisions are implemented in children's areas.

You and your children can of course make use of the interior of the Kinderalm without availing of supervision.

PROVISIONS FOR SPORTS AND ACTIVITY PROGRAMMES

  • We recommend to keep a distance of 1m to other guests.
  • Courses, activities & hikes with our guides take place in smaller groups and in compliance with the spacing rules (possibly limiting the number of participants).

GENERAL PROVIONS FOR THE HOCHKÖNIG REGION

Disinfection & hand washing
We have set up disinfection stations for you at our public entrances to the spa, at the lifts, and at the entrance to the restaurant. Please feel free to use them – in addition to regularly washing your hands, of course.

 

Toilets
Your private toilet is in your room. For your own safety you should use it rather than the public toilets.

 

Here you can obtain vital information for your safe holidays in the Hochkönig region.

We thank you for your assistance and look forward to welcoming you!

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